Introduction
KANVI ("KANVI", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to kanvi.store and to any related services we operate, including in-store or made-to-measure services where applicable.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Information We Collect
We collect personal information in two ways: information you provide to us directly, and information collected automatically as you use our website.
Information You Provide
- Name, email address and phone number
- Billing and shipping address
- Order details, including products purchased and order history
- Measurements provided for made-to-measure orders
- Account credentials, where you create an account
- Correspondence you send us, including through our contact form, concierge chat or customer support
Information Collected Automatically
- IP address, browser type and device information
- Pages visited and interactions with our website
- Cookies and similar technologies, as described in Section 07
How We Use Information
KANVI collects personal information necessary to process orders, provide customer support, fulfil deliveries and operate our website. Specifically, we use personal information to:
- Process and fulfil orders, including made-to-measure garments
- Communicate with you regarding orders, shipping and returns
- Respond to customer support enquiries
- Maintain your account, where applicable
- Improve our website, products and services
- Send marketing communications, where you have opted in
- Comply with applicable legal and accounting obligations
Orders and Payments
Payments made on our website are processed by [PAYMENT PROVIDER]. KANVI does not store your complete payment card details on its own systems.
Made-to-measure orders require additional personal information, such as body measurements, which is retained only for as long as necessary to complete and reference your order.
Shipping and Delivery
To fulfil and deliver your order, we share relevant order and contact information with our shipping and logistics partners. [CONFIRM SHIPPING PARTNER(S)].
Customer Support
Where you contact KANVI for support, we retain a record of the correspondence to assist you and to maintain consistent service if you contact us again.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for the following purposes:
- Essential — required for core site functions such as cart, checkout and login sessions
- Analytics — used to understand aggregate usage of our website, where enabled, via [ANALYTICS PROVIDER]
- Functional — used to remember preferences such as region or saved items
- Marketing — [CONFIRM MARKETING COOKIE USE]
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Sharing Information with Service Providers
We share personal information with third-party service providers who perform functions on our behalf, including payment processing, shipping and logistics, website hosting and analytics, where used. These providers are permitted to use personal information only as necessary to provide their services to us.
KANVI does not sell personal information to third parties.
Data Security
We implement reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or loss. Access to personal information is restricted to personnel who require it to perform their duties.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of personal information.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to satisfy legal, accounting or reporting requirements. Applicable retention periods: [RETENTION PERIOD].
Your Rights and Choices
Depending on applicable law, you may have the following rights in relation to your personal information:
Access
You may request confirmation of, and access to, the personal information we hold about you.
Correction
You may request that we correct inaccurate or incomplete personal information.
Deletion
You may request deletion of your personal information, subject to information we are legally required to retain.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Grievance
You may raise a grievance regarding the handling of your personal information. [GRIEVANCE OFFICER CONTACT]
To exercise any of these rights, please contact us using the details in Section 15.
Third-Party Websites and Services
Our website may contain links to third-party websites or services that are not operated by KANVI. This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies.
Children's Privacy
Our website and services are not directed to individuals under the age of [CONFIRM APPLICABLE AGE THRESHOLD], and we do not knowingly collect personal information from children.
Changes to the Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Material changes will be indicated by an updated effective date at the top of this page.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the details below.